Frequently Asked Questions

Facilities and Enrolment

What ages do Play and Learn Child Care Centres cater for?

>> Our Services

6wks to 12yrs

Hours of Operation

6.15am – 6.15pm

Nappies and Formula Supplied

>> What To Bring

Yes nappies for our 6wks – 2yr olds are supplied. S26 formula is supplied however if your child requires different formula you will be required to supply it.

How do I enrol at a Play and Learn Child Care Centre?

>> Enrolment Process

Enrolment Step One

Contact Play and Learn Child Care Underwood and make an appointment to see through the centre and meet educators. You are most welcome to drop in and visit but knowing you coming in advance helps us to organise our time to spend with you.

Enrolment Step Two

Link to Human Services
If this is your first time using formal care then you must register with Human Services. This will automatically check your families eligibility and determine how much and what payments you are eligible for. To register go to  www.humanservices.gov.au/customer/enablers/claiming-child-care-benefit

Express Plus Centrelink mobile app
If you’re already receiving Family Tax Benefit for a child, you can claim Child Care Benefit for approved care as a fee reduction using the Express Plus Centrelink mobile app. To use the app, you need to have a Centrelink online account linked to myGov.
Download the Express Plus Centrelink mobile app from the App Store or Google Play™.
By phone
If you’re already receiving Family Tax Benefit for a child, you can claim Child Care Benefit for approved care as a fee reduction by calling the Families line on 136150.
By post or in person
You can claim Child Care Benefit for approved care by completing the:
Claim for Approved Child Care payments form, if you want to receive Child Care Benefit for approved care as a fee reduction, or
Claim for Approved Child Care Payments – an annual lump sum payment of Child Care Benefit, and read the information booklet if you want to receive Child Care Benefit for approved care as a lump sum, or
Registration for formal enrolment – for families claiming Child Care Benefit as a lump sum payment form which will enable child care services to send attendance during the year before you submit your lump sum claim.

Enrolment Step Three

You have now decided to enrol your child at the service.

Contact the Play and Learn Underwood Child Care service by phone or email for an enrolment form.

Enrolment Step Four

Enjoy a play date with your child before your enrolment commences.

Fees and Benefits

What are the costs?

>> Fee Schedule

  • 6hr Session – 9:00am to 3:00pm – $98.00/day
  • 9hr Session – 8:00am to 5:00pm – $98.00/day
  • 12hr Session – 6:15am to 6:15pm – $98.00/day

This fee structure will remain the same until our review in January 2019.

Sick Days

If your child is away for an absence then the daily fee is charged. This is due to our staff being permanently employed so wages need to be paid. Once you have entered an agreement to enrol completed the enrolment form with a start date the service will charge for those days.

Holiday Fees

Holiday rates can be applied when you take holidays, providing that your account is up to date. the rate is half your normal fee and each family is entitled to four weeks of holidays per year.

CCS - Child Care Subsidy

Play and Learn Underwood Child Care Subsidy Child Care Benefit is a subsidy provided by the Commonwealth Government to approved long day child care centres, family day care schemes and occasional care services. This subsidy is then used to reduce the amount that parents are required to pay to the centre.

To make a claim families need to have a MyGov account and it be linked to Centrelink.

What to pack

What do I need to pack in my child's bag?

>> What To Bring

  • Complete spare set of clothes, training pants if toileting.
  • Items the toddler is attached to, ie. Dummy, teddy bear, etc.
  • If your child is settling a family photo is very comforting.
  • If your child uses a different formula to the S26 we provide, then please supply the preferred formula.
Lunch

>> Our Menu

Play and Learn Centres use Kids Gourmet Food who are a catering company exclusively devoted to providing fresh, chilled (not frozen), pre prepared meals to Child Care & Early Learning Centres. Using fresh ingredients and creating healthy, home style dishes with child friendly flavors, KGF strives to be known for quality, reliability and consistency.

Sunscreen

The service will provide all sunscreen.

Security Cameras

Security Cameras across the service ensure everyone’s safety and can only be viewed by the service Director and Licensee Julie Watts.

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